Service Engineer

Job Title

Field Service Engineer - Early Career 

Job

Facts

Organizational Area: Services

Country / State: México / Ciudad de México

Place of work: México

Home / Office based: Home Based

Legal Entity: DiaSorin

Professional Family: After Market Service

Reporting To: Aftersales Manager

Kind of contract

• Full Time / Part Time: Full Time

• Permanent / Temporary: Permanent

Job ID (1):

Job

Scope

YOUR MISSION

The Field Service Specialist (FSS) interacts with customers to solve technical problems and identify areas to improve their work, performs customer installs, repairs, and preventative maintenance on a variety of instruments in assigned territory.

Main

Responsibilities

YOUR CONTRIBUTIONS

We’re looking for a Field Service Specialist who thrives in a fast-paced environment and is excited to build relationships with key clients while solving critical problems. The role will provide support to customers with instrument maintenance, calibration, instrument troubleshooting and repair on capital equipment.

• Provide onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service.
• Install the methodologies on the instrumentation at customer´s premises and guarantee customer follow-up for technical/application problems
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives
• Understand and utilize documentation protocols and accurately and legibly complete all documentation on time to result in a product/process history consistent with the company requirements
• Perform and document calibration and preventative maintenance needed to result in equipment that is in good working condition, in accordance with corporate policies and in compliance with our procedures
• Provide remote support for clients
• Handle spare parts according to our policy: ordering, usage, returns, physical count, etc.
• Train the end-use in the basic knowledge of ours instruments.

Qualifications

Experience

Personal Strengths

Mobility

YOU

Education: Bachelor Degree in Engineering

Experience: - 

Languages: Technical English.

Travel availability: Yes, more than 75% of the time.

Relocation availability: -

Training required: No requirements.

Benefits

WE OFFER YOU

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Others Information

as per

Local Legal Requirements

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