Are you looking for a challenging and exciting career in the textile industry? Groz-Beckert is the place for you! As a leading provider of industrial machine needles, precision parts, fine tools, and systems and services for the production and joining of textile surfaces, we combine passion, creativity, and expertise to drive innovation and excellence in our industry.

With around 9,500 colleagues worldwide, you will join a strong community of professionals who share your enthusiasm and drive for success. We offer a collaborative and supportive work environment where you can learn from industry experts and work on exciting projects that impact the future of textiles.

Don't miss your chance to become a part of our team, join us and let yourself be infected by the fascination of Groz-Beckert!

Key Responsibilities:

Customer Service & Support

·         Attend to all customer requests (via phone, e-mail or fax)

·         Operate SAP system to create quotations, sales orders, and invoices in accordance to customer requirements

·         Document sales order processes accurately: quotations, sales orders, proforma invoices, delivery notes, invoices

·         Follow-up on pending quotations and orders

·         Proactively support sales managers and sales team members where needed

·         Collaborate with customers and finance department to ensure accurate invoicing and timely payments

Additional Responsibilities:

·         Assist manager during customer and internal stakeholder visits

·         Ensure up-to-date customer data in SAP system

·         Provision of company brochures, technical information leaflets, needle catalogues, advertising & marketing material, and corporate gifts to customers

·         Document customer feedback and prepare clear & concise reports for the Technical Department

·         Communicate investigation reports to customers

   Job Requirements: 

·         Great customer service skills

·         Min. 2-3 years of experience in sales support or back office duties

·         Technically-inclined, with experience using SAP systems and Microsoft Office (Excel, Word, PowerPoint)

·         Fluent both spoken & written English

·         Meticulousness & attention to details

·         Good administration skills

Personality attributes:

·         Friendly and professional, with a positive and open-minded attitude

·         Able to work independently as well as in a team

·         Proactive and driven

·         Loyal with a sense of integrity

If you are interested, please send your updated resume via our career portal jobs.groz-beckert.com and indicate your reason of leaving, current salary and salary expectations.

Jaime Ng
JAIME.NG@GROZ-BECKERT.COM