Customer Researcher (m/f/x)

DECATHLON IS EUPHORIA. It captivates you, is demanding and pushes you further. We love each other, we challenge each other. Experience us to feel it.

• Security: We would like to work with you for a long time and hire you on a permanent basis.
• Flexibility: You can freely organize your working hours and you have the opportunity to work up to four days per week from home.
• More time for you: 37.5 hours per week (7.5 hours per day).
• Financial Benefits: Chance to receive monthly and annual bonus, also support for company pension plan.
• Employee Discount: 30% on all DECATHLON brands.
• We focus on your mental wellbeing: you get 30 days holiday, free and anonymous online mental health counselling and the opportunity to take a one-month sabbatical every two years.
• Your Development: Various further development and training offers, as well as a monthly exchange with your leader.
• The Team and Sports: A motivated team that loves sports as much as you do.

YOUR RESPONSIBILITIES

• You conduct qualitative and quantitative research to understand our DECATHLON customers and German consumers, including surveys, customer feedback analysis, market research, participatory workshops, usability testing, and competitor analysis.
• You monitor and translate research findings into actionable insights and design directions through written reports and presentations to the management and stakeholders.
• You collaborate with all the business units to understand their visions and requirements to ensure user-centered decisions are applied.
• You facilitate evidence-based decisions through a deep understanding of user behaviors, needs, and motivations.
• You create and deliver training about our customer feedback tools, to ensure stakeholders autonomy and be an user research sparring partner for the company.

YOUR PROFILE

• You have a Bachelor’s or Master’s Degree in related fields, such as Consumer Research, Psychology, Sociology, Anthropology or Market Research.
• You have 3+ years of experience as a consumer researcher or a comparable field.
• You have expertise in using customer feedback platforms such as Medallia, Qualtrics, and SurveyMonkey.
• You have strong project management skills with the ability to define, plan, and execute projects across a wide range of areas.
• You are confident in presenting your findings to stakeholders and you are proficient in German and English.