ABOUT THE TEAM
Zalando Plus is Zalando’s annual membership that makes it easy to look and feel your best every day. We delight members with the best of extraordinary fashion, unmatched convenience and personal services. In order to achieve our vision, Plus will need to be the best version of Zalando. For that, we deaverage the Zalando customer experience. Our most elevated pay-per-use and member-only benefits will be bundled together and offered to Plus members through a paid membership, including a 30 day free trial. The program today has more than 2mn paying members. The ambition is to become the membership for fashion and grow the member base exponentially over the next years. At a high level, the roles mission includes:
#1: Create customer impact for Zalando Plus by building the memberships most important products & features as one of the most senior product managers on the team
#2: Build a leading subscription business: Understand the intricacies of a subscription business from customer acquisition, engagement & retention, to payments instruments and CRM. Unlock the biggest levers to scale the membership and improve the customer experience.
#3: Coach a world-class product team and be an essential contributor to Zalando’s product community and practice
THE ROLE
As the Principal Product Manager Zalando Plus you will contribute to the end to end membership experience of Zalando Plus: From setting the strategy, to defining the product roadmap, executing the roadmap with your Engineering team to working with commercial functions such as demand and marketing teams to operate and grow the member base. You will be part of a senior team of 10 talents. As an Individual contributor and product expert, your role is critical for Zalando to deeply understand our customers, build deep relationships with them and provide them an outstanding experience.
Reporting into the Director of Membership at Zalando Plus, we are looking for a Principal Product Manager to help us raise the bar in Product Management for Zalando Plus.
WHAT WE ARE LOOKING FOR
To support in realising the ambitious goals for the team, we are seeking to appoint an experienced product leader to define and prioritise the strategic product roadmap.
Product Leadership: Be one of the most senior individual contributors in the Product Job Family at Zalando. You bring 5+ years of experience building and leading products in product centric organisations and have a proven track record of creating customer value.
Subscription business experience: You have substantial experience at a subscription business and understand customer needs and challenges at scale.
Strategic Vision: In line with the Zalando Plus strategy, you help us take the membership experience to the next level.
Technical Background: We expect you to fly high and dive deep. Strong hands on experience and leadership experience in product management is needed.
WHERE YOUR EXPERTISE IS NEEDED
- Define product strategy, roadmap and backlog for your own area and drive meaningful impact for the customer and business by delivering on them successfully and quickly across the customer journey
- Collaborate closely with business stakeholders and across teams and functions to identify strategic priorities based on delivering superior customer value and creating business impact
- Backup your intuition, ideas and decisions through data-driven insights, a high degree of customer empathy and a thorough understanding of market specific trends and customer behaviour
- Involve and engage commercial stakeholders across all phases of product development, share updates, foster alignment and secure buy-in for decisions
- Author all important product documents including a product roadmap, working backwards press releases, definition of business requirements, as well as functional specifications
- Define KPIs for your area, understand how they impact our business performance long-term and monitor success over time
PERKS AT WORK
- We value our culture of trust, empowerment and constructive feedback, open source commitment, meet-ups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events.
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings.
- Extensive on-boarding, mentoring and personal development opportunities and an international team of experts.
- Relocation assistance for internationals.
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
As Zalando transforms from Europe’s leading e-commerce company into The Starting Point for Fashion, this is an exciting time to join us. We are Europe’s leading online platform for fashion, connecting customers, brands and partners across 23 markets. We promise to give customers a flawless choice, the latest trends and styles, unmatched convenience. In a quarter, tens of millions of active customers visit us nearly a billion times, make millions of orders from a catalog of hundreds of thousands of products by over 3000 brands.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.