Your responsibilities
The Business Client Advisory Services Team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders. We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key.
- Provide excellent service for new and existing customers
- Manage, solve, and escalate all incoming requests from clients
- Ensure a seamless onboarding for new clients onto our platform
- Build and maintain relationships with key client contacts
- Conduct client platform trainings (interactive and remote)
- Maintain, document, analyze and improve existing workflows and processes
- Oversee various project stages (e.g. product development; process implementation; regulatory/compliance; complex client setups, etc.)
- Participate in quality assurance by testing our full range of products and various new features
- Closely interact and cooperate with other internal teams (e.g., Sales, Legal, IT, etc.)
- Keep your job relevant knowledge up-to-date through continuous professional development
Our offer
- Competitive Salary
- Bonus scheme on a quarterly basis
- Contingent of flexible home office days
- 360T Academy for continuous professional development & training
- Various career growth opportunities
- Frankfurt office located directly in the city center
- Social gatherings & company events
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward us your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.
About us
360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products and FX/interest rate derivatives. With over 2,400 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).
