Welcome to the team: Customer Communication Manager - Sofia/Plovdiv (m/f/diverse)
Your tasks
- Creating and maintaining customer management processes to optimize the business partners perception of the Digital Workplace cluster and the provided services;
- Being a part of a respective team responsible for the continuous development and improvement of processes such as communication, information providing, adoption and change management through a variety of different channels (oral and written);
- Supporting internal stakeholders by understanding their future requirements;
- Processes support around contractual and commercial arrangements with internal clients;
- Participating in International and Global projects and assisting the business partners within the process of remediation of operational issues.
It is possible certain tasks from time to time would need to be performed from our Plovdiv office which your employer shall keep you informed.
Your profile
- Proven work experience as Customer Manager or similar role;
- Excellent customer focused communication skills, both written and oral;
- Experience with writing text for customer campaigns;
- Ability in sharing expert knowledge with colleagues and business partners beyond the cluster;
- Experience in managing the relationship with many internal customers and stakeholders;
- Experience in managing and establishing of a comprehensive adoption and change management framework;
- Good team player with high ability to work in cross-locational and international teams;
- Fluent German and English language;
- University degree in IT or relevant.
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours and work-from-home opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of 128 BGN monthly;
- 6 additional annual days off for exceptional circumstances;
- Employee assistance program for psychological, financial and legal consultations;
- Multisport card;
- Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need talented people who will join us on this journey and right in the beginning we are looking for a Customer Communication Manager to join our Digital Workplace team.
Contact
Apply now with your up-to-date CV in English!
Only shortlisted candidates will be invited to interview.