Country
Bulgaria
Job Family
Finance
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
Purpose of the Role
The Credit Control Specialist is responsible for the collection of debts owed to GfK by third parties within certain geographical and language areas. Through the joint work of the credit control teams and other teams, it is necessary to ensure the best credit control service within the GfK Group, minimizing arrears and maximizing cash flow.
Shared participation in team responsibilities and tasks.
This is a permanent contract position with a functional reporting line to the Head of Division / Accounts Receivable Manager.
You will:
Control and collect debts from third parties by proactively managing his/her assigned receivables to achieve the set monthly targets.
Maintain accurate and up-to-date data and various customer information in the accounts receivable system.
Ensure and maintains the quality of the volume of conversations held, in support of the process of collecting receivables and achieving goals.
Work collaboratively with sales teams to ensure prompt resolution of all incoming issues.
Assist team leaders in resolving disputes raised by clients to GfK.
Prioritize tasks and requests during critical periods such as end of month and end of quarter.
Assist others in the team to achieve and fulfill key tasks and responsibilities.
Ensure that day-to-day activities are carried out in accordance with established objectives and deadlines.
Communicate with internal and external customers in a professional and courteous manner in all situations.
You have:
Minimum 1 year of experience in an international company, preferably within a SSC/BPO environment, within Order to Cash or Account Payable
University degree (finance, accounting, business, or related field)
Fluency in German and English, both verbal and written
Functional knowledge of MS Excel, SAP, Sidetrade (optional) or other ERP and/or Collection and Dispute Management software
The ability to cooperate and interact effectively at all levels of the organization
Very good understanding of customer services
Accuracy and strong attention to detail
The ability to work on own initiative and proactive/self-starter
Benefits:
Exciting work environment that brings people together
Use of the latest digital technologies
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Flexible working hours and hybrid working model combining working from home with fixed office collaboration days on a weekly basis
3 additional non-working days annually
Food vouchers
Health insurance
Discount program with external vendors
Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
