What is Primal State?
Hey, we are Primal State - a young, fast-growing health & well aging company from Berlin. Glow25 is now another very successful brand in the Primal family - a collagen company that is setting new standards in the well aging market. We have made it our mission to give people a vital and invigorating start to the day with high-quality nutritional supplements.
We may be a little biased, but we think we're really fun to work with. We are a remote-first team (our team members are currently spread all over Germany), for whom it is important to build deep bonds with each other despite the physical distance and, above all, to have a lot of fun at work.
And now you come into play! We are continuing to grow strongly and are looking for emphatic, smart and value-driven colleagues who can support us with their knowledge and their very own personality. We have big plans and want you to give your best!
This is where we need your support:
As the dutch speaking Country Manager you will have an essential impact on our future development and pull the strings for our market growth in Benelux. You will coordinate and act in the daily operations within the country, achieving optimum business performance ensuring operational compliance & efficiency.
Acquisition & Sales
- Engages in customer view/necessities activities (development of Campaigns & Events)
- Organises strategic goals by gathering pertinent customer centric information (together with the HQ's Internationalisation team)
Customer Support
- Operational monitoring and quality assurance of our Customer Support topics, to ensure a better customer satisfaction, loyalty and retention and to meet clients expectations.
- Identify opportunities for account development / repeat business in conjunction with the HQ's Internationalisation team
- Documentation: Manuals and Customer Support knowledge (work flow, pipes, performance & best practices)
Localisation
- Assists in the translation and adaptation of content for the country activities
- Suggests objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes (together with the HQ's Internationalisation team)
- Enforces systems, policies, procedures, and productivity standards (local GDPR, legal & compliance)
Team & Cross-department's communication
- Elaborates a Communication channel (to be defined) with HQ's Internationalisation team
- Strong collaboration with different teams
- Orients & Direct (work transparency & comms) Team toward Glow25's Goals (granular, Q's and YOY plan - based in the Business Plan and long term goals)
Yay! You've made it this far!
If you're still reading now, there's a good chance we're a match. But there's one more thing on our minds:
Dare to apply, especially if you're from an underrepresented demographic. Even if you can't tick all the boxes, we encourage you to apply anyway. We believe that a colorful diversity of perspectives and experiences makes a team stronger - and the stronger our team is, the better we can achieve our mission of helping people to have more energy in their everyday lives.