Key Account Manager, Commercial Building Service, Sales Development

Key Account Manager, Commercial Building Service, Shah Alam, MY

What is the job about?

This Key Account Manager Role Acts as the principal lead for Consultants and Developer and serve as the main point of contact for service management, support, and escalations. Ensure value delivery, realization, and overall customer success through effective engagement with these accounts. Responsible for Consultants/Developers lifecycle stages Pre-sales and Post-Sales. Ensure long-term scalable business relationships are established.

Your main responsibilities:

• Coordinate pre-sale service delivery with field operations sales and support and other competences in the One office team, Project Sales hub, and Commercial Sales Team.
• Proactively monitor customer engagement (via internal systems) and work with teams cross-departmentally to ensure significant customer experience.
• Drive solutions with customer stakeholders and make solutions part of day-to-day business. Train and educate customers in fully adopting the solutions.
• Monitor customer adoption and usage and act together with the rest of the team and organization.
• Cross sell other solutions to meet customer needs.
• Identify, design, and mobilize our organization in upselling current and future products offerings.
• Training, Support and Knowledge Sharing: Coordinate training events/seminars with the Consultants and Developers. Application understanding from a product perspective.
• Marketing and Launch: Support and collaborate on local marketing material.  Participate in local launch activities and marketing.  Conduct continuous regional market and competitor intelligence.  Collaborate on regional/local boost campaign.
• Roadmap and New Product Input: Drive New Product Development activities (e.g., as part of Commercial Team
• Lead collection/gathering of local need and participate in performance unit defined activities.
• Capture regional market requirements and feed back to global Product Line Management

Your background:

        We imagine that you have: 

• Bachelor in business and/or engineering combined with at least 5-8 years of relevant experience from a large international company working in a similar role.
• Experience in HVAC (Heat, Ventilation, Air Con) industry, Health Care, or Data center.
• Able to travel (Initially 20-30% APAC countries,)
• Good English proficiency           

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.