Customer Service Manager
Customer Service Manager
The IDIAR Customer Service Manager is the Front Line Expert for our VVIP clients to assist with any inquiries.
If you want to make a difference - this is the place to be!
Facts
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Location
Hamburg
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Employment level
Direct entry, Graduate programs
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Function
Customer service, Sales / CRM
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Working time
Full time
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Salary
65000-90999
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Publishing date
03-26-2024
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Application deadline
09-25-2024
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Start date
1.12.2023
Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality.
- Manage customer inquiries (i.e. repair events with suppliers - warranty and non-warranty, media related issues, etc.) for in-service aircraft
- Commercially responsible for after sales business (revenue/costs/profit)
- Calculate and prepare the quote according to requirements (repair, exchange, sales)
- Other tasks as required and assigned, collaboration in projects and manage internal stakeholders
- Proactively manage obsolescence campaign
- Capture, process and report customer feedback internally
- Customer visits
- Maintain close relation to suppliers in terms of material availability (lead time, modification status, obsolescence, interchangeability, documentation, etc.)
Tobias Kurre
Director Program Management and Customer Service
IDAIR GmbH
Experienced Customer Service Managers make a difference - be part of the IDAIR team!
- Bachelor's or master's degree in business administration, industrial engineering or related field
- Aviation and/or Supply Chain experience favorable
- Proven stakeholder management skills, working with a cross-functional team
- Flexibility to travel
- fluent English, German a plus
- Proven experience
- MS Office, JIRA
- Good knowledge of program and project management methods, agile frameworks, good knowledge of techniques for planning, monitoring and controlling programs
- Ability to manage high expectations and demands from VVIP clients, high customer centric attitude
- Good understanding of the procurement process including negotiation with third parties
- Proven experience in Customer Service Management
- 5+ years’ experience in a commercial IFE integration, aircraft completion / modification or comparable
IDAIR was founded in 2011 with its headquarter in Hamburg. It is specialized in the tailor-made development, manufacture and distribution of Inflight Entertainment Communication (IFEC) and Cabin Management System (CMS) for narrow- and widebody VVIP Aircrafts.
www.idair.aeroTeilen über Ihren Social Media Account
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