As a Customer Support Application Engineer (CAE) you will assist customers to use Infineon Traveo/Aurix microcontrollers in their applications. You will work as a trusted hands-on technical advisor for customers to use Infineon microcontrollers in systems like Airbag, EPS, Infotainment, Body, Cluster, Transmission control, EV motor drive etc.
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Location: Bangalore, Bangalore
Job ID: HRC0415250
Workplace type: Hybrid
In your new role you will:
- Provide technical support through digital channels to customers to use Infineon Traveo/Aurix microcontrollers during evaluation and development phase of their application.
- Recreate, debug and solve the technical issues reported by customers at any time during the life cycle of Traveo/Aurix microcontrollers.
- Provide technical support to internal FAEs (Field Application Engineers) to support their customers in selection, evaluation and integration of Infineon products.
- Work cross functionally with Marketing, hardware design, chip design, software and content development teams to solve issues reported by customers.
- Develop collaterals (code examples, application notes, knowledge base articles) to make our community forum self-sufficient to answer customer queries and also based on customer request.
- Prepare and deliver product/application training to peers and end customers
You are best equipped for this task if you have:
- 10+ years’ experience in embedded systems as a firmware developer or an application engineer.
- Experience on AUTOSAR, ASIL-D compliant automotive electronics will be an added advantage.
- Ability to conduct investigative research to identify and resolve customers technical issues
- Experience in writing and debugging software in C/C++ or any other high-level languages.
- Experience in using tools like Oscilloscope, multi-meter, function generator etc.
- Interest and ability to learn new technologies very quickly.
- Good communication skills, both written and verbal.
- A customer-oriented mindset and focus on innovative, scalable methods to make customers self-sufficient.
- Knowledge about Infineon Traveo/Aurix microcontrollers is desirable
Driving decarbonization and digitalization. Together.
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.
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Does this sound like just the right challenge for you? If so, we look forward to getting to know you!
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