Account Director Service Delivery (m/f/d)
You'll be at the forefront of cutting-edge advancements, working alongside industry experts to pioneer new solutions and strategies. Your innovative approach will inspire teams to push boundaries, driving not just success but also setting new standards for excellence in MarTech. Join us on this exciting journey where your contributions will shape the future of ctrl QS within the industry!
What you'll do
Team empowerment.
You support, guide and empower Account Managers of our top clients and their teams to achieve account goals. You act as a sparring partner and coach for team members and support Account Managers in leading their teams by offering them guidance. You lead with a focus on team dynamics, team setup and retention and development of talent.
Account Strategy and Growth.
You develop account strategy and goals together with Account Managers and the leadership team. You steer accounts according to company priorities and goals and transmit company strategy to account teams, ensuring Objectives and KPIs are met. You successfully lead Account Teams in identifying and converting new business opportunities.
Service Delivery and Client Success.
You ensure operational excellence and exceptional client experience on your accounts and lead the Account Teams towards delivering outstanding service and highest quality standards. You actively engage as a sparring partner for our clients and establish yourself as a point of contact for strategic direction and expertise.
Stakeholder Management and Collaboration.
You build relationships with various stakeholders, including clients, team members, C-level executives, and other departments within the organization. You naturally foster a collaborative environment where ideas can be shared openly, feedback is welcomed, and teams work together towards common goals.
Digital Savviness and Industry Expertise.
You diligently track and master the ever-evolving landscape of MarTech innovations, tools, and trends. Your expertise in digital technologies allows you to leverage innovative solutions to meet client needs effectively. Whether it's understanding the latest advancements in digital marketing, e-commerce platforms, content management systems (CMS), or data analytics tools, your knowledge and expertise enable you to make informed decisions and drive strategic initiatives.
What makes you a great fit
Experience.
You have significant work experience in the digital field in an international setup. You are confident in planning and strategizing at a senior level. Experience in working in corporate/consulting environments advantageous.
Leadership.
You are a motivating leader and inspire others. You prefer an open and collaborative leadership style and have experience in coaching and team development.
Business Development.
You have a solid history of effectively expanding accounts with a value-centric approach, working closely with clients to understand their needs and deliver tailored solutions that drive sustainable growth.
Communication.
You have excellent communication and interpersonal skills: you interact confidently in an international and intercultural dynamic surrounding and are experienced in presenting and communicating professionally to clients. Fluent English skills both orally and written, German skills advantageous.
Digital Savviness.
You understand the challenges large corporations face with digital transformation, have a profound understanding of the digital landscape and state-of-the-art digital marketing technologies. You love to dig into the details and complexity of our clients’ worlds and to collaborate hands-on with the teams.
Resilience.
You don’t mind if things become hectic and stay cool if things change unexpectedly. You strive in a fast-paced and dynamic working environment.
What we offer
Work-Life Wellbeing.
At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
Vibrant Office in Central Berlin and Home Office from Everywhere.
Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
Continuous Learning and Career Growth.
We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities.
Diverse and Supportive Team.
Join our team of passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
People-First Culture.
At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!
