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DE-CIX (German Commercial Internet Exchange) is the world’s leading Internet Exchange operator. At its locations in North America, Europe, Africa, the Middle East, and Asia, DE-CIX connects thousands of network operators (carriers), Internet service providers (ISPs), content providers, and corporate networks from more than 100 countries and offers peering, cloud connectivity, and other enterprise-grade interconnection services. With a massive data volume and well over 1,000 connected networks, DE-CIX in Frankfurt am Main is one of the largest Internet Exchanges in the world. For more information, please visit www.de-cix.net

For our Southern-American locations, we are looking for a highly motivated,

Customer Support Engineer (Network) (m/w/d)

Our Offer:

  • Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team
  • Processing of new customer connections and upgrades with a focus on troubleshooting
  • Supporting the Head of Customer Services
  • A permanent position with the world’s market leader in its sector with short decision-making processes
  • An appreciative corporate culture, a team of like-minded experts
  • An innovative and international environment
  • Extremely friendly and supportive colleagues
  • With all of this, great working conditions await you:

What's important to us:

  • Work experience in Customer Service/Support, ideally in the telco industry
  • Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills. Some knowledge of local data centers and data center’ procedures are an advantage
  • Some years of work experiences in the industry and possessing high skills in spoken and written communication with customers
  • IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience
  • Work experience with Ticketing Systems 
  • Fluency in both Spanish and English is a prerequisite for this position
  • Experience in offering practical support, the willingness to undertake shift work, and to participate in a 24x7 on call duty

What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering


So, if you are looking for new challenges in network communication and know how to combine teamwork with a high degree of self-motivation and first-rate support, we look forward to receiving your complete application, including salary expectations.

Contact Person:
Nathalie Langley

Apply now
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www.de-cix.net