About the opportunity
Be our next Hero! - Join the world’s leading local delivery platform.
We are looking for a Senior Technical CRM Manager (all genders). In our journey to always deliver solutions, we seek a dynamic, innovative individual with a solid technical background and a knack for driving results. This role positions you at the forefront of industry-leading CRM best practices. We focus on crafting optimised communication strategies for our global platforms, creating efficient, automated solutions that enable personalised, timely communications, enhancing the customer experience at every interaction.
Your Mission:
Technical Development for CRM Solutions: Develop and refine our Retention Solutions and Products portfolio, utilising advanced resources such as API integrations, Braze technologies, and Google Cloud functions. You'll be responsible for developing solutions like GenAI Copywriting Assistant, Dynamic Content Campaigns, Automated Campaign Composer and Sender.
In-Braze Implementation: Continue the technical development by implementing Dynamic Content campaigns using automation and data languages like JavaScript, Python, HTML, CSS, and Liquid. Utilise App Scripts and Product APIs to enhance the functionality and efficiency of our CRM solutions.
Innovation & Solution Execution: Engage stakeholders to understand business needs and design innovative technical solutions. Oversee the development, launch, and evaluation of CRM campaign capabilities, ensuring alignment with company and Marketing/Product goals. Provide crucial technological inputs and collaborate with various teams to ensure solution feasibility and alignment.
Product Partnership: Work closely with the Product team to ensure seamless integration and maintenance of the Braze SDK. A key priority is to reduce silos between departments and align technologies.
Your Heroic Skills:
Proven ability to explore, design and develop technical solutions.
Proficiency in translating business needs into CRM solutions using modern technologies and templating/automation languages (APIs, Google Cloud, JavaScript, HTML).
You should possess proficiency in programming languages commonly used for automation, frontend development, and CRM solutions, including but not limited to JavaScript and Python. Experience with automation tools such as Google Scripts and Cloud Functions and API usage is essential. Familiarity with templating languages, particularly Liquid, and CRM SaaS technologies, especially Braze, is highly desirable.
Understanding of CRM third-party tools and their technical aspects.
Agile mindset with the ability to handle ambiguity and deliver projects swiftly.
Excellent English communication skills; other languages are a plus.
Experience working in international, cross-functional teams.
Nice to have:
Knowledge of CRM and customer communication.
Familiarity with Braze.
Familiarity with the mobile user life cycle, retention strategies, and customer experience best practices.
Familiarity with formulating and tracking OKRs.
Proficiency with GenAI APIs for content creation and optimisation.
Knowledge of sprints and prioritisation frameworks.
Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
What's in it for you: Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy.
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support.
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
