It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS! 

As a Service Delivery Manager (m/w/d) based in Germany or Austria you will :

• Oversee the delivery of Managed Detection and Response services to our clients
• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for improvement
• Work with the sales team to ensure that service delivery is aligned with client needs
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded
• Provide regular reporting on service delivery performance to senior management
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO.

You will be trained on the job in Concepts:

• Security Operations
• Project management principles

• You are eligible for NATO CLEARANCE (see HERE for more information)
• Bachelor’s degree in Computer Science, Information Systems, or related field
• 2-3 years of experience in service delivery management, preferably in a Managed Detection and Response environment
• Strong understanding of security operations and incident response
• Excellent communication and interpersonal skills
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
  

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc);
• An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
• Regular team-building and fun events with legendary off-site events once a year. The location of the next team building is one of the most closely guarded secrets at NVISO… We can however disclose that we’ve visited Lisbon, Dubai and Malta over the past few years;
• Reimbursement of public transfer ticket;
• Flexible working hours and remote work opportunities;
• Working abroad options;
• 30 holidays.

IF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION!

WE’RE LOOKING FORWARD TO MEETING YOU!