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Hyperscaler Sales Operations Program Manager - Marketplace
Remote - USAbout NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
NetApp is seeking an experienced Cloud Sales Operations leader to help NetApp’s cloud Marketplace business within each of the three leading Hyperscalers. This role will directly impact the success of the comprehensive cloud Go-To-Market across multiple products, both through direct sales and partner/channels enablement initiatives. The ideal candidate will have a strong background in Sales Operations, Financial analysis, Hyperscaler marketplaces (Private Offers), systems and tools, such as CRM and Tableau, with a focus on effective reporting mechanisms. This leader will work with sales and cross-functional leadership in driving high-value go-to-market models, programs, and operations to continue the sustained growth of NetApp's Cloud Marketplace business.
Job Requirements
The role will hold the following specific responsibilities:
- Collaborate cross functionally with sales, marketing, product, and partner teams to develop comprehensive Cloud Marketplace GTM plans.
- Design and implement processes to streamline GTM operations, optimizing efficiency and scalability while prioritizing customer value.
- Lead the development, documentation, and communication of sales and customer journeys in the CRM in alignment with the sales methodology and product economic models
- Act as the point of contact for CRM systems and tools, providing business requirements and ensuring GTM initiatives are properly captured, measured and tracked.
- Monitor dashboards to track key metrics and KPIs producing insights to drive decision making and optimize customer value across Hyperscaler marketplace.
- Conduct regular analysis of GTM performance, identifying areas for improvement and implementing corrective actions, with a focus on enhancing cloud consumption.
- Lead global interlock with Global field and specialist sales teams for revenue forecasting, and productivity metrics to ensure successful execution
- Work with the NetApp cloud leaders on trending the growth of the Marketplace business at a regional and rep level to measure productivity and performance, and develop benchmarks and best practices
Qualifications
- Typically requires a minimum of 12 years of experience
- Bachelor’s degree in business administration, Marketing or related field. MBA is a plus
- Proven experience in program management, sales operations, or related roles, within the technology industry.
- A deep understanding of GTM strategies including direct sales, partner ecosystem, and the intricacies of the Hyperscaler Marketplace dynamic.
- Proficiency with CRM systems (e.g. Salesforce) including configuration, reporting and data management.
- Strong proactive and effective communication and collaboration skills with the ability to influence cross-functional teams while prioritizing customer value.
- Possess an analytical mindset and ability to interpret data and derive actionable insights to optimize GTM.
- Experience working in the GTM / marketplace ecosystems of Amazon Web Services, Google Cloud, and Microsoft Azure.
- Embody an operational skillset - ability to plan, do and lead.
- A slideware guru, worksheet wizard, and great communicator and team collaborator
- Ability to thrive in a fast-paced, dynamic environment with evolving priorities and market dynamics.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
USA and Canada Residents Only:
The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $160,000 - $200,000. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster (PDF). NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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