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IT Support Engineer (all genders)

Location: 55270 Schwabenheim an der Sel

100% office role (not remote)

Permanent Position

Responsibilities:

·       Installing and configuring hardware and software components to ensure usability by end users

·       Troubleshoot hardware and software issues for windows workstations and mobility support/management

·       Should have practitioner level knowledge in SCCM 2012 and O365

·       Should be proficient command languages for remotely installing and managing the applications

·       Repair or replace damaged hardware like laptops/desktops/iPad

·       Upgrade the entire system to enable compatible software on all computers as per client standards

·       Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client

·       Perform tests and evaluations on new software and hardware for windows

·       Provide support to users and being the first point of contact for error reporting/ticket management skills

·       Establish good rapport with all departments and colleagues

·       Conduct daily ticket/queue management

·       Manage Inventory – Create Forecast for the upcoming months and order the hardware based on the requirements

·       Shipment Tracking – Tracking vendor shipment tracking for the orders placed

Required skills and experience:

Min 2-3 years of experience as End user Support engineer/ Deskside support engineer/ Field support engineer – deskside / IT Service Desk Engineer/IT Support Engineer
 Bachelor’s degree in information technology, software engineering, computer science, or related field
 Fluent in German and English mandatory

Are you interested to be part of this project? Then please share your CV in English.

For questions please contact: Manuel.Mahon@cognizant.com

Who we are:

Cognizant (Nasdaq-100: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.