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Stellenbeschreibung

On behalf of our customer we are looking for a

Customer Service and Orderhandling

flexible working hours, core time: 09:30 – 16:00 (on Fridays 15:00)

Tasks:

• Input orders and forecasts manually or automatically. (Includes all necessary actions like calculating the demand, creating material, etc)
• Support responsible Key Account Manager/ Sales exceutive to handle customer's requests related to such as Quality, Pricing, technical issues
• Support responsible Key Account Manager/ Sales executive with monthly plannig (8 months forecast) and annual sales planning
• Check availability
• Take all necessary actions to ensure an in-time-delivery to the customer (ask purchasing department to schedule in, arrange direct shipments, etc)
• Confirm to customer
• Issue deliveries to customer
• Handling of daily supply correspondance and stock inquiries
• Take immediate actions in case of line stop
• Support manager and other departments in customer related projects
• Run tests for customer related projects (new EDI, consignment, etc.)
• Provide best customer service to ensure customer satisfaction
• Processing of complaints and returns

Your profile:

• German and English fluently in spoken and written
• Confident use of computer applications (MS-Office, ideally SAP R3 )
• Customer orientated
• Cost-conscious thinking
• Analytical thinking and excellent numerical comprehension
• Readiness for flexible working time, overtime, business trips and further education

We look forward to your application documents via email stating your possible start date and your salary expectations.Please understand that we only accept applications in electronic form. Paper application forms will not be returned to you.