THE ROLE & THE TEAM

As a Head of Product in the Zalando eCommerce Platform Engineering (ZCPE) Reference Store team who drives customer Reference Experience and the underlying Technology Platform that Proposition and Market teams can leverage to create coherent and inspiring customer experiences. The Reference Experience forms the baseline upon which Propositions and Markets teams customise, localise and extend to create experiences that are tailored to the needs of our customer propositions in our markets. In your role, you will work with cutting edge technology to build out new platform capabilities and experiences that will help customers understand product details and conveniently navigate Zalando Fashion Store web and mobile apps user journey, and enable partners within Zalando to customise these experiences to our customers. Working closely with Engineering, Product, and Design partners, you will help define, build, and deliver state-of-the-art experiences on web and mobile apps platforms. This is a pivotal role in the team to help us create an easy to configure and to extend reference experience platform through new technology (web, Android, iOS), capability building, developer tools, and best-in-class ZCP admin UI tooling.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Significant exposure in planning and deploying technical products at scale or equivalent product leadership experience.

• Exposure in building out platform capability based products and experiences to meet the needs of internal and external partners to deliver customer value.

• Spearhead and strategise: set a clear vision, smart roadmap and ambitious targets, and enable the team to drive towards those.

• Identify new product opportunities with a customer-centric mindset, select the right solutions to focus on by making business savvy decisions and then move fast to successfully execute on your ideas.

• Applying repeatable best practice product methodologies in cross-functional teams incorporating working backwards from the customer, problem discovery, defining & designing solutions, and delivering agreed outcomes.

• Be a mentor to other colleagues by showcasing deep expertise in your domain and acting as a role model for successful product management.

• Define, implement, and improve the Reference Experience platform for Zalando.

• Define, implement, and improve capabilities offered to fulfil business/customer needs.

WE'D LOVE TO MEET YOU IF

• Product methods & tools: you have a strong track record of envisioning, developing, and building successful platform and capability products, ideally in an online service marketplace or e-commerce environment. You are able to contribute to and explain a product strategy for your area. 

• Customer mindset: you have the ability to understand customer needs and turn them into remarkable products. You are experienced in conducting insights with user research and product discovery to provide the voice of the customer, creating the right stories that give our users what they need (and not just what they want).

• Multiple domains: you have experience in working closely with cross functional teams in Design, Engineering, and Data Science. 

• Cutting-edge Technology: you have experience delivering engaging, high quality client facing applications (web, Android, iOS).

• Platform Services & Multi Partner Solutions you have built/managed successful platforms and established multi partner solutions in various business domains.

If you think you have what it takes, we encourage you to apply even if you don't meet every single

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. ​

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us