Senior Project Manager Customer Advocacy & Community (f/m/d)
In our Commercial department we strive to lead the global logistics revolution by fostering long-term growth, generating revenue through innovative and sustainable solutions. We are expanding our digital footprint to provide tech-enabled support, unparalleled transparency, and exceptional service experiences for supply chains worldwide.
Your role
Building Forto’s customer community
We're seeking a Sr. Customer Advocacy & Community Specialist to spearhead Forto’s customer engagement efforts, driving impactful interactions and nurturing advocacy within our community. You’ll take ownership of Forto’s customer access programs, facilitating valuable connections with customers to enhance decision-making, and ensure a positive customer experience.
The ideal candidate is passionate about cultivating meaningful customer relationships, driving meaningful impact, securing ongoing feedback, and transforming Forto customers into advocates. This role requires experience in customer marketing and/or community management.
Please note that because of our target markets, this role requires fluency in English and German.
You will
- Manage systematic customer interactions, including events, advisory boards, and research activities, to gather continuous feedback and insights.
- Own Forto’s customer access programs, engaging customers in idea generation and early validation of new features and products.
- Perform customer account outreach and discovery to build out knowledge of customer use cases, platform adoption and desired outcomes.
- Mentor and support Forto employees in engaging with customers, streamlining efforts, and creating documentation.
- Establish infrastructure and processes to sustain customer advocacy and community initiatives effectively.
- Work cross-functionally with product, sales, marketing, and customer care to identify customers who are willing to share their stories and/or participate in market and product research activities.
- Cultivate direct relationships with customers to serve as a trusted liaison within the organization.
- Support the creation and distribution of marketing assets, including customer success stories, webinars, video testimonials, social media content, and more.
- Craft impactful customer stories that deliver value to both, Forto and our advocates.
- Build and maintain a customer database to track advocacy and research participation effectively.
What you bring
- 5+ years of experience leading customer advocacy and community activities in a B2B environment
- Proven track record in securing customer interviews, success stories, and participation in research activities
- Passion for building and refining programs, with a focus on operational excellence
- Strong storytelling skills and ability to create compelling narratives.
- Exceptional project management and organizational skills.
- Proactive, autonomous approach with a “can do” attitude.
- Experience collaborating with cross-functional teams across multiple business units
- Clear and concise verbal and written communication skills
- Ability to thrive in a fast-paced environment and demonstrate high initiative
- Fluency in English and German
Forto is an internationally growing company
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Watch more about us
Read more about us
Team:
- At our core, we are in love with progress and cannot cope with the standstill.
- We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries.
- Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunities!
Work Life:
- Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda.
- We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health.
- We have the freedom to work in a hybrid setup.
Company Offering:
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