Detailansicht des Stellenangebots

Zurück zur Startseite

Stellendetails zu: Customer Relationship Manager Medical Devices (f/m/d)

Customer Relationship Manager Medical Devices (f/m/d)

Kopfbereich

Arbeit
Betriebswirt/in (Hochschule) - Unternehmensführung, Managem.
Customer Relationship Manager Medical Devices (f/m/d)
TÜV SÜD AG/München
Vollzeit
Hamburgab 31.07.2024vor 26 Tagen

Stellenbeschreibung

Vergütung: tarifgebunden - Haustarifvertrag TÜV SÜD

  • Overall accountable for medical devices customers, all their projects, certificates, complaints and the communication with the client

  • Accountable for P&L of the related medical devices customer, this includes revenue and costs/ressources needed for a project

  • Accountable for A2C (timeliness of every project including all project milestones).

  • Overall responsibility for the management of employees within the framework of related operational projects. This includes authority to issue directives.

  • Responsible for Business developement of all TÜV SÜD Services (including testing) for the customer and the corresponding market segment.

  • Establishs a functioning, dedicated team for the customer including PC and a “Regulatory Client Associate”

  • Monitoring of project progress and KPIs

  • Deals with any kind of related escalations.

  • Responsible for regular customer meetings. Keep the customer up to date with information

  • Forecasting projects and workload for his/her client. Demands enough individually authorized personnel from the Expertise departments for the future projects of the client

  • Close collaboration with EM regarding expert performance

  • Establish standards for customer management (together with other RM and the RD)

  • Acts in the sense of the IVDR/MDR as “conformity assessment procedure responsible”

  • Support onboarding of new customer from the same segment

  • Technical or Natural Sciences related Degree from University

  • Fluent in German and English Language written and spoken

  • Travelling Flexibility up to 30% national and international

  • Several Years of Experience with Medical Devices and in the Medical Devices Branch

  • Several Years of Experience with ISO13485 and MDR

  • Several years of Customer Relationship Management Expertise in the Medical Devices Branch

  • Leadership Experience is a plus

  • Several years of professional experience in working with KPIs

  • Several years of experience with process and structure implementation and -optimization is desirable

  • Very good MS Office Skills, especially Excel und Powerpoint

  • SAP desirable

#Alexandra+Pasenau

Arbeitsorte