The impact You will create:

• On this position you will be responsible for the implementation, roll-out and second-level support of operational purchasing processes
• You will be functioning as a connection between our international IT and the business units, as well as the technical departments in the countries
• You will be analysing and processing IT requests and incidents and will be taking the respective measures to resolve them as well as making optimizations to avoid similar issues in the future
• You will be creating documentation, sharing knowledge within the team and with 1L and Business Department
• You will also be responsible for the support of business units to ensure the system readiness, which requires stand-by-duty and also covering the standard business hours of the team (19:00 EET)

Experience and skills You will need:

• Good command of German and English (B2 level)
• Good analytical and troubleshooting skills
• Solution oriented and quick to learn in fast paced, demanding environment
• Ability to work independently but at the same time desire to support the team needs and integrate in the team environment
• Customer focus, willingness to offer support to others
• Enjoy working in an international environment
• ITIL knowledge is an advantage
• Experience with ERP or PLM systems is an advantage, i.e. in purchasing processes, master data management and Product Lifecycle Management
• Experience in ServiceNow ITSM (IT Service Management tool) is an advantage
• Experience in 1L or 2L support is an advantage
• Experience in TradeBeyond (CBX) is an advantage

Our offer:

• An attractive remuneration package depending on your seniority
• Variety of opportunities with one of the strongest and largest retail companies in the world
• A huge array of tools & technologies available on the spot and ready for a steady personal development
• Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall
• A good work-life balance with flexible working time & options for mobile work
• A pleasant and diverse environment with regular events, team buildings and stimulating activities

If you are interested in our offer, please send us your up to date resume in English. We want to know you!

Your application will be reviewed in strict confidentiality. Only the approved candidates will be invited to an interview. By applying for our job openings and by providing your personal data you explicitly agree with our Privacy Policy here: https://it.schwarz/en/privacy-policy/privacy-policy-bg. Your data will be processed for the purpose of recruiting and for the purpose of possible signing of a labour contract. Your data will be stored and processed by “Schwarz Global Services Bulgaria” EOOD. Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.

Some are still thinking. You act.