Logistics Operations Manager

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family, and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

The Lavazza North America, the Logistics Operations Manager is an integral role within the Supply Chain & Logistics department. This role will safeguard warehouse operations and contents by establishing and monitoring procedures and protocols. Control inventory levels by conducting physical counts and reconciles with data storage systems. The Logistics Operations Manager will oversee a team of Warehouse and Transportation Specialists.

Location: West Chester, PA

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JOB RESPONSIBILITIES

• Manage inventory at three local distribution warehouses ensuring daily stock alignment, efficient clearing of IDOC errors.
• Manage the bi-annual physical inventory at local warehouses, reconciles actual stock count versus book stock.
• Oversees the correct rotation of the stock, produce reports to highlight expiry /block stock and collaborate with the internal company stakeholders on this topic.
• Lead monthly meetings with each 3PLs and organize inspections and visits.
• Collaborate with Audit and quality on 3PLs topics.
• Lead Supply team on all SAP project activities and collaborate with IT on all EDI and Interface topics.
• Handle and extract monthly warehouse KPIs report and present them to the business and 3PLs.
• Control the 3PLs warehouse invoices and costs.
• Manage the supply of pallets and declarations needed.
• Collaborate with procurement and SC Manager on the 3PL contracts and annual renewal.
• Oversee Carrier Relationship and ensure KPIs are being met.
• Collaborate with Customer Service on customer claims and support the business where needed.
• Performs other related duties and assignments as required.

JOB QUALIFICATIONS

• Bachelor’s degree in Business Administration or Supply Chain Management preferred
• 5+ years of related experience in Supply Chain, Logistics, or Business Administration is required 
• Metrics driven with excellent Excel and analytical skills
• Microsoft Office proficiency is required and experience in ERP systems and with EDI is preferred
• Warehouse and inventory management background is needed
• High Level of SAP Experience preferred
• Willingness to travel to local and 3PL warehouses as needed

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Onsite Cafeteria and Gym (West Chester location)
• Hybrid Work Schedule
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!